In the most recent installment of our Cultiv8 Employee Series, Jordan Holmes, Vice President of Human Resources at Continent 8 Technologies, engaged in a conversation with Pawel Blazejewicz, our Monitoring and Observability System Manager based in Ontario.
During the discussion, Pawel shares his unique and rewarding career path at Continent 8, his enthusiasm for big data and his team’s diverse projects and initiatives that empower both the company and our customers with robust data-driven insights, enabling smarter, more focused decision-making.
Hi Pawel! Can you tell us a little but about yourself and your role as the Monitoring Manager at Continent 8?
I have been with Continent 8 for well over a decade, taking on various roles – from System Administrator to Infrastructure Lead, Senior Cloud and Infrastructure Architect, and now my latest position, Monitoring and Observability System Manager. This project was initiated by our VP of Network, Philippe Gagne, who recognised the need to enhance our infrastructure insight amid the digitalisation wave. With Continent 8’s rapid growth driven by the opening of the US market, it’s more important than ever to leverage data not only for observability but to build an intelligent system that understands dependencies across the tens of thousands of devices comprising the complex network of IT services we provide.
How did you come to choose a career in monitoring?
I didn’t choose this role; it chose me. Our Chief Information Officer, Anthony Abou-Jaoude, recognised my passion for this project even before I did. He became my mentor for big data projects. I must say this has been a very rewarding journey, completing my IT world. Today, I am carrying the torch forward to ensure that our vision becomes reality.
What attracted you to the role and to joining the Continent 8 team? What do you enjoy most about your job?
After 12 years with this company, I’ve gained in-depth IT knowledge across all layers and levels. I’ve directed projects spanning the globe and had the opportunity to travel with them. Continent 8 has given me a place to contribute meaningfully to our future growth. In the realm of observability and metrics, I believe the key lies in digestible data that can be fed into algorithms, bringing ML and AI to life. With a deep understanding of Continent 8’s setup, I’m able to guide my team in creating a product that mirrors the real world, complete with all the dependencies and solutions we’ve built into it.
Can you describe some of the challenges you face as a Monitoring Manager? How do you also stay up to date on the latest monitoring best practices and developments?
We are creating a unique, fully customised solution tailored to Continent 8 and our valued customers’ needs. Challenges are part of the journey, but the most important aspect is surrounding yourself with people who are ready to tackle them alongside you. At Continent 8, I believe we have an incredible team ready to do just that! Remember my earlier mention of Anthony recognising me as a strong candidate to lead this project? The success of this project is a direct result of surrounding yourself with supportive people who are on the same journey, here to help and push each other forward.
They say it takes a village to raise a child – well, in this case, it takes an entire community to bring this project to fruition.
How do you align with Continent 8’s culture and values of Active Ownership, Purposeful Creativity and/or Genuine Care?
I’ve been here this long because the values the business demonstrates toward its customers align perfectly with the values I’ve shown to customers and coworkers throughout my career. As a boutique service provider, we know that listening to our customers is essential to maintaining our unique approach. A perfect example is the project I’m currently involved in – creating a comprehensive map of our entire infrastructure and services. This will not only allow us to foresee potential issues but also provide our customers with real-time data, giving them valuable insights to help their businesses grow faster and with greater focus.
Can you talk through some of the new initiatives you are or will be working on?
My main focus for the foreseeable future is to expand the amount of data we collect and to continually add more services to our observability system. By increasing our data and broadening our capabilities, we’re positioning Continent 8 to stay ahead of potential issues and empower our clients with insights that drive smarter decisions.
Any final thoughts?
If you’re interested in more detailed information about what we do, how we do it and what we offer, I invite you to explore my LinkedIn articles on our observability and monitoring system. I hope you enjoy them, and feel free to reach out if you have any questions – I’m happy to help!
To read Pawel’s “Monitoring and Observability” series, you can follow him on LinkedIn at https://www.linkedin.com/in/pawelblazejewicz.
